By commissioning us you are agreeing to the following Terms of Service.
1. Age Requirements
You must be over the age of 18 to commission a fursuit or fursuit parts from us. We might ask for proof of age prior to agreeing on a commission.
We will not, under any circumstances, work with minors.
2. Quote
When we are open for projects we will open our quote form. It includes all the information we need to create a quote and work on your project. Please fill out that form. If there are any questions feel free to message us on telegram (@sergnderg) or send us an email (support@sergnderg.de) to get help.
After you filled out the quote form we will prepare a custom quote for your commission and send it out via Telegram (preferred) or email (from info@sergnderg.de). This quote is valid only for the half year (01.01. – 31.06. and 01.07. – 31.12.) it was sent out in, but you may ask us to review it later. The quotes are not negotiable, but you may still decline the quote for whatever reason at this stage. As soon as an order has been created from this quote, point 4 of these terms of service applies.
Rough estimates can be given between slot openings but no exact quotes will be made. We encourage you to take a look at our rough price list and use your own judgement to estimate where your request will fall within the price range.
The first quote per half year (01.01. – 31.06. and 01.07. – 31.12.) is free of charge. For each additional quote in the same six-month period, we charge a fee of €25. The fee charged for a quote will be credited in full when the order is placed. Minor subsequent adjustments to an existing quote remain free of charge (e.g. changing the number of markings, adding or removing features, etc.).
2.1 Other requirements
For fullsuits or ¾ suits we will require a duct tape dummy from any customer. We do not work with measurements only to ensure the best possible fit. We will also require a few measurements of your head if your commission includes a fursuit head as well as hand and shoe sizes for paws and measurements for arm- or legsleeves.
3. Payment
After a commissioner accepted their quote they will be put into our queue.
50% of the commission price must be paid as a deposit within 10 working days after receipt of the invoice, unless otherwise agreed. The remaining 50% is only to be paid upon request before we start work on the project.
If, unexpectedly, after receipt of the invoice and after the cancellation period has expired, there is no payment or no mutual withdrawal of the order (e.g. due to ghosting or deletion of the account), we reserve the right to charge for previously worked hours (this also includes the preparation of the quote and the invoice(s)) at €25 per hour and, if necessary, to charge reminder fees of €10 per reminder. Reminders are only sent by registered mail. Any costs incurred for this shall also be borne by the customer.
Payment options are bank transfer (preferred) or PayPal.
All payments are to be made in euros. The customer bears any conversion or transaction fees.
4. Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day the contract is concluded.
In order to exercise your right of withdrawal, you must inform us
SergNDerg Fursuits – Sebastian Kramer
Geierswalder Str. 19
02979 Elsterheide OT Bergen
01781390499
info@sergnderg.de,
of your decision to cancel this contract by means of a clear declaration (e.g. a letter sent by post or email). To meet the cancellation deadline, it is sufficient for you to send your communication regarding your exercise of the right of cancellation before the cancellation period expires.
4.1 Consequences of cancellation
If you cancel this contract, we will have to refund all payments made by the customer to us, including delivery costs (with the exception of the additional costs that result from the fact that you chose a different type of delivery than the cheapest standard delivery we offer) no later than within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.
5. Refunds/Cancellations
We may choose to cancel a project at any time if we don’t feel comfortable working with a client or for any other personal reasons. If we do so the client will be refunded their money and any materials already bought will be used for further projects.
If a client decides to cancel a commission (after the cancellatin period) the procedure depends on the stage of the commission.
If materials have been bought the commissioner will receive a partial refund(50%) and the materials will be used for further projects.
If the commission has already been started the buyer will get a refund of 50% in which case we will keep the materials and completed parts for further projects.
If the project is cancelled after being completed we will put the completed project up for auction unaltered (including heads and fullsuits).
6. Deadlines
We do not work with deadlines. A customer may ask to receive their fursuit in time for an event but we will not guarantee completion by a set date.
Every project will be completed within 6 months after we received the last payment. In case of delays, and in consultation with the customer, this deadline may be extended by up to 3 months, to a total of 9 months.
7. WIPs
Work in progress photos may be published on any social media, unless requested otherwise. Please inform us if you don’t want your WIP photos published before we start on your commission. In this case we charge a fee of 5% of the total project price.
Photos will be taken and published when smaller parts are finished and after significant steps on larger projects. The customer will receive additional pictures during the process to be able to communicate any changes if necessary. More WIP pictures can be requested at any time but we do not recommend this to not interfere with our workflow.
Our telegram channel can be accessed here (t.me/sergndergfursuits)
8. Warranty
All fursuits have a warranty of 24 months. After a period of 6 months after delivery the customer must prove that the defect was present at the time of delivery.
This warranty covers all defects that are not caused by improper handling or deliberate destruction of the costume. The following defects will be covered by the warranty (examples):
- popped seams or ripped fabric
- glued parts coming loose
- improper fit
- broken parts (e.g. claws)
- loose eye-mesh (e.g. from a child that poked into the eye)
- loose or ripped belt loops on the tail (e.g. from a person pulling on the tail)
- similar small defects
Within the warranty period we will cover shipping costs for the items. Small repairs can be made at events (e.g. conventions), if agreed to beforehand.
9. Shipping and customs
The buyer covers all shipping and customs costs incurred. The shipping costs are determined after completion of the order and must then be covered by the buyer.
Shipping within Europe will be handles via DHL. Internationally UPS might be used if necessary.
Pickup at events is possible if agreed to beforehand and if we are also attending.
Leftover fur will not be sent to the customer unless agreed upon otherwise.
10. Local Customers (Lausitz/Eastern Saxony, Germany)
Any local customer may inquire about testfittings in person to make sure their fursuit has the best possible fit. On top of that we will be able to help local customers create their duct tape dummy for a small fee.
They may also inquire about pickup from us outside of any local events.
Delivery to furmeets also includes handing the suit to us for repairs.
Additionally, any local customer has prolonged warranty on their fursuit. Basically this means we’ll do repairs on their suit for its lifetime, as long as they are flexible in delivering us their costume to meets (Dresden) or directly to our doorstep. This service also applies for customers moving to the area of if we move to their area. It ends if a customer moves away from the area or we move to a different location.
11. Other Services
We also offer different kinds of suits including murrsuits, lockable trapsuits/plushsuits, bitchsuits, etc.
If you are interested in a commission of that type please don’t be shy to inquire privately, we are open to take on any commission we feel we can complete to the customers satisfaction.
They will be handled discreetly by default meaning no explicit public WIP pictures will be published. If no public progress pictures are desired, point 7 of our terms of service applies.